Shipping

We ship all livestock on Tuesdays only

Equipment and dry goods shipped 5 days a week, Mon-Fri.

Equipment and dry goods shipping fees are based on the calculated weight of all items in your cart, therefore these vary depending on your order. Krakking Korals retains the right to cancel any order or request a higher shipping charge be paid if necessary.

We ship all livestock orders on Tuesdays only, with order cut-off being 12pm Mondays, due to courier booking timeframes. This ensures the best possible outcome for your corals. Any request to ship on a different day or through a courier service we do not recommend will void your DOA (Dead on Arrival) Guarantee (with the exception of airport to airport freight). We also may delay shipping to the following week (or longer if absolutely necessary for the health of your corals) should there be delays from Covid-19 lockdowns or public holidays the week your order is due to be sent that could affect courier timeframes. You can request to have your order shipped that week, however any DOA guarantee would be forfeited.

DRY GOODS SHIPPING TO NEW ZEALAND starting from $19.95 AUD flat rate. 8kg limit (we do not ship corals, Copepods, Brine Shrimp, or Phytoplankton to New Zealand, DRY GOODS ONLY)

Equipment and dry goods may be shipped separately and can be shipped any weekday up to 2 business days following your order. We endeavor to ship your order the next business day, however, due to various reasons, we cannot guarantee this. We also use another reliable courier who may take slightly longer; we chose this courier to keep shipping costs to a minimum.

If you purchase livestock and equipment/dry goods, you will be charged the normal livestock fees as above, and additional fees will be added for the equipment and dry goods.

Airport to Airport - Please contact us for a quote prior to submitting your order.

For large orders, we highly recommend you contact us to discuss the option of airport to airport freight.

Lastly, Krakking Korals does not take any responsibility for freight delays as we ship using third-party organisations and cannot be held accountable for their actions. However, Krakking Korals will do everything in its power to find a fair solution where possible should delays occur. We also retain the right to delay shipping should there be circumstances that increase the chance of coral death.

In the unlikely event that your corals arrive DOA, please contact us directly within 12 hours of delivery, and we will organize to resend or issue store credit in the form of an online gift card (minus shipping costs), dependent on stock levels.